Your Oasis in the City

Cancellation Policy

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Please be aware, if you are unable to keep your scheduled appointment, as a courtesy to other guests and our team, cancellations and time changes must be received 48 hours prior to appointment to avoid a $50 fee or the cost of the service, whichever is less.   

 

Groups of 2 or more & Day Packages: We require 72 hours notice to cancel or reschedule appointments for groups of 2 or more and day package appointments in order to avoid a $50 PER APPT charge on all services scheduled.

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If we are able to fill your appointment, we will waive this fee.

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Missed Appointments

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If a guest fails to notify the spa and is a “no show” the day of the service, they will be charged the full price of the service.  In order to adhere to this policy, a credit card on file is required to hold scheduled appointments.

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